Having trouble with our Questionnaire?

Our Questionnaire is an important document for you to complete and return to us to help us assess your eligibility and prepare your application. It is a smart PDF so it only requests information that is relevant to your circumstances. In most cases it is as simple as following these steps:

  • Save the file to your desktop computer or laptop
  • On your desktop right-click on the file and select Open with Adobe Reader
  • Complete the form
  • Save the form and remember where you saved it

However, sometimes you may continue to experience difficulties with opening the pdf and entering data. If so, it could be one of 4 things:

1. The Questionnaire will not work with most tablet devices (ie. iPad, Samsung, other Android based operating systems). You must open the Questionnaire on your desktop computer, laptop or tablet with a Windows operating system.

2. Some email applications such as Webmail try to open the PDF from within the email program itself, so you could be using an inbuilt reader which is compatible with Dynamic PDFs rather than the proper Adobe Reader. So, first save the attachment to the Desktop, then open the PDF from the Desktop rather than directly from your email (only if you are having this trouble of course).

3. If you are using a Mac computer, please note that Mac's 'Preview' program is incapable of handling Dynamic PDF documents such as this questionnaire. The following 'how to' video provides a step-by-step guide on how to install the latest Adobe Reader program onto your Mac and, more importantly, how to ensure that the Mac uses that Adobe Reader program to open this Questionnaire: http://www.youtube.com/watch?v=qWCJJiF3bio

4. Make sure that you have definitely installed the latest Adobe Reader, and that when you open the questionnaire it opens in Adobe Reader http://get.adobe.com/reader/ (Just remember to un-check the “Optional Offer” for McAfee and just install Adobe Reader)

If you are completing the Questionnaire for someone else, please ensure that the details which are entered are from the point of view of the Main Applicant. Try to complete as much information as possible, this will save time and emails from us later.

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“Thank you very much for your help and support. It was a real pleasure working with you and I was pleased to communicate and work with you in such a professional manner”. Cristian

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Where Is PK Harrison Australian Visa Services?

Locally owned and operated, PK Harrison Australian Visa Services offers a comprehensive range of visa advice and assistance services for individuals and businesses. Located in the North West of Sydney, PK Harrison Australian Visa is raising the standard of what you can expect from a migration agency.

Assessments are available via Video Conference, in person or over the phone. If you would like assistance, advice and support from a leading Sydney migration agent, Preston Harrison is ready to assist you every step of the process. You can utilise services of the team at PK Harrison Australian Visa Services in Sydney, or from anywhere in the world!

Take the first step of your journey of living, working or studying in Australia by contacting us today.